Terms of Service

Acceptance of Terms

These Terms of Service (“Terms”) govern your use of pilcounseling.com and any services offered (“Services”). By accessing the Site or services, you agree to these Terms.

Services Overview

PIL Counseling provides mental health counseling, therapy resources, educational content, and related support services. Telehealth or online counseling sessions may be offered subject to applicable laws and clinical discretion.

Eligibility

You must be at least 18 years old to use this Site or receive services. By using the Site and Services, you represent that you meet this requirement.

Appointment Booking and Cancellations

Appointments may be booked through the Site or by contacting our office. Cancellation and no‑show fees may apply according to practice policy. You will be informed of fees at the time of booking or intake.

Client Responsibilities

Clients agree to:

• Provide accurate information during intake
• Attend scheduled appointments punctually
• Communicate concerns or changes in health
• Follow payment and cancellation policies

Payment and Billing

Fees vary depending on type of service. Payment is due at the time of service or as otherwise agreed. You may be responsible for co‑pays or fees not covered by insurance.

If applicable, you agree to provide accurate insurance information and authorize billing to your insurer.

No Guarantee of Outcome

Mental health counseling and therapy outcomes vary, and no specific results can be guaranteed. You understand that progress is individualized and depends on many factors.

Telehealth Services

If telehealth is offered:

• You are responsible for a private, secure environment
• You consent to electronic communication
• Technical issues are not the responsibility of PIL Counseling
• Telehealth may not be appropriate for all clients or conditions

Content and Intellectual Property

All content on the Site (text, graphics, images, logos) is owned by PIL Counseling or licensed to us. You may not reproduce, distribute, or use content without permission.

Privacy and Confidentiality

Use of the Site may involve collection of personal information in accordance with our Privacy Policy. Clinical communications are confidential, except as required by law (e.g., risk of harm, court order).

Limitation of Liability

To the fullest extent permitted by law:

PIL Counseling and its representatives are not liable for indirect, incidental, special, or consequential damages arising from use of the Site or Services.

Indemnification

You agree to indemnify and hold PIL Counseling harmless from claims, losses, liabilities, damages, costs, and expenses arising from your use of the Site or violation of these Terms.

Governing Law

These Terms are governed by the laws of the state of [Insert state] without regard to conflict of laws principles.

Changes to Terms

We may modify these Terms at any time. The updated Terms will be posted with a revised effective date.

Your continued use of the Site or services indicates acceptance of the updated Terms.

Contact Information

If you have questions about these Terms:

PIL Counseling
Email: contact@pilcounseling.com
Phone: 757.577.9434
Address: 522 S. Independence Blvd., Ste. 102D Virginia Beach, VA 23452