Privacy Policy

PIL Counseling (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit pilcounseling.com (the “Site”) and use our services. By using the Site, you consent to the practices described in this policy.

Information We Collect

a. Personal Information

We may collect personal information you voluntarily provide, including:

• • Name

• • Email address

• • Phone number

• • Address (if provided)

• • Date of birth (if provided)

• • Therapy intake or health information (only if submitted voluntarily)

• • Billing or insurance information (if necessary for service delivery)

b. Automatically Collected Information

We may automatically collect:

• • Browser type

• • Device type

• • Pages visited

• • Referring URLs

• • Cookies and tracking data

This information helps us improve the Site, diagnose issues, and analyze usage patterns.

How We Use Your Information

We may use your information to:

• • Provide counseling services and follow-up

• • Process appointments and requests

• • Communicate with you via email, phone, or SMS

• • Improve the Site and client experience

• • Respond to inquiries and requests

• • Comply with legal obligations

Send newsletters or marketing materials (only if opted in)

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• • Store user preferences

• • Analyze web traffic

• • Improve site performance

You can disable cookies in your browser settings, but some features may not function properly.

Third‑Party Services

We may share data with third parties who help us operate the Site — such as analytics providers, hosting services, or scheduling platforms. These parties are not permitted to use your information for purposes other than supporting our services.

We do not sell or share personal information for advertising purposes.

HIPAA and Sensitive Health Information

PIL Counseling respects the confidentiality of your health information. We do not collect or store protected health information (PHI) through this website unless explicitly provided by you during clinical intake or service delivery.

All clinical communications and records are stored in compliant systems in accordance with applicable regulations and professional standards.

Marketing Communications

If you subscribe to newsletters or marketing emails, you may opt in at the point of collection. You can opt out anytime using the “unsubscribe” link in emails.

Security

We implement reasonable administrative, physical, and technical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection.

Your Choices and Rights

You have the right to:

• • Access or correct your personal information

• • Opt out of marketing communications

• • Request deletion of your personal information

To exercise these rights, contact us at:

Email: contact@pilcounseling.com
Phone: 757.577.9434

Changes to This Policy

We may update this policy at any time. The effective date will be updated accordingly.

Contact Us

If you have questions about this policy:

PIL Counseling
Email: contact@pilcounseling.com
Address: 522 S. Independence Blvd., Ste. 102D Virginia Beach, VA 23452